FAQ

 

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER? Your order is shipped within 2 to 3 days. Our average delivery times are then 12 to 18 business days worldwide.

 

WHERE DO WE DELIVER AND WHAT ARE THE DELIVERY FEES? We deliver worldwide. The delivery fees are FREE for any order.

 

WHERE ARE YOU BASED? Our company is based in the United States.

 

WHO DELIVERS MY ITEM? Your items are delivered through your local postal service.

 

WHAT ARE THE DELIVERY HOURS? Items are delivered according to the policies of your local post office.

 

WHAT HAPPENS IF NO ONE IS HOME? Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up.

 

I ENTERED THE WRONG ADDRESS, WHAT SHOULD I DO? Don't worry, if your order has not been shipped yet, contact us immediately, and we will be happy to update your information. Otherwise, and according to our general terms of sale, once an order has been shipped from our warehouse, no further modifications can be made.

 

IS YOUR WEBSITE SECURE? This site is 100% secure. In fact, we could even say it's 300% secure. Here's why: First, the site you are visiting is on a server in HTTPS (the little green padlock on the left side of the URL on this page is there to remind you). Most websites only secure their "cart" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding payment, we use Shopy pay, stripe, and Paypal, which are references in terms of Internet transaction security.

 

WHAT ARE THE PAYMENT METHODS? Currently, you can pay by Credit Card, Apple Pay, Google Pay, or via Paypal on our site. We do not accept bank checks, bank transfers, or payment on delivery.

 

WHAT HAPPENS IF I AM NOT SATISFIED WITH MY PRODUCT? We offer a 100% "satisfied or refunded" guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 7 days after receipt, and we will fully refund the price of the item as soon as it arrives at our facility. However, all returned products must be in perfect condition, and the return shipping costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.

 

STILL HAVE QUESTIONS? If you still have any questions, you can contact us by email at faq@hautesphere.shop.